Searchability
Client Services / Account Manager – SEO
- 1+ years agency experience (specialising in SEO account management)
- This is a hands off the tools role with a strategic and client service focus
- Up to $90k + super
- Hybrid role – offices are located in Abbotsford / Richmond
Please apply by clicking online or emailing me directly at [email protected]
WHO ARE WE?
We are a dynamic and award winning SEO agency committed to delivery exceptional outcomes for our clients by pushing the boundaries of creativity. Our team of talented professionals excels in crafting innovative solutions across diverse industries, ensuring that our clients not only meet but exceed their goals.
From working with incredible small and large brands across Australia to our exciting international expansion, we’re driven by a passion for growth and excellence. Our strong client retention rate is a testament to the trust and satisfaction we build with each partnership.
At the heart of our agency is a culture built on collaboration, integrity, and continuous development. We take pride in our ability to adapt, evolve, and thrive in a fast-paced digital landscape.
WHAT YOU WILL BE DOING?
You will regularly interact with clients via phone and email to address queries, discuss requirements, and provide updates. You’ll design and implement SEO strategies tailored to client objectives, including keyword research, competitor analysis, and website audits.
You will manage the execution of SEO campaigns, you’ll oversee timelines and deliverables using project management tools, monitoring and analysing performance, and develop content strategies to engage target audiences. Your proactive problem-solving will ensure high client retention and satisfaction, and you will support the sales and tech teams when needed.
You play a role in building strong client relationships and driving and designing successful SEO campaigns. Engaging directly with clients, you’ll understand their goals and address their queries, using your SEO experience to develop customised strategies. You’ll manage all aspects of SEO campaigns, from setting timelines and tracking deliverables to conducting website audits and creating content strategies.
Your role involves maintaining high client retention rates through exceptional service and proactive problem-solving. Collaborating closely with sales and tech teams, you’ll support the agency’s growth while ensuring client satisfaction at every touchpoint. Ultimately, you’ll act as the bridge between the agency and its clients, ensuring seamless execution of SEO initiatives that lead to client success and satisfaction.
WHAT YOU WILL NEED…
- 1+ years’ agency experience within SEO and account management
- Must have strong understanding of SEO practices and familiarity with SEO tools
- Exceptional verbal and written communication skills; ability to build rapport and maintain strong client relationships
- Confident in using SEO tools eg – SEMRUSH, AHREFS, Google Analytics etc
- Strong project management and organisation skills – you will be managing multiple clients and projects simultaneously
- You are strategically driven and have a creative mindset
- Strong analytical skills
- Able to llearn new skills and adapt to changing environments
IT’S NICE TO HAVE…
- Relevant degree (Business, Marketing, or Communications) is ideal, but not essential
- A website / portfolio showcasing your wins and previous projects
BENEFITS
- Fun and Creative Work Environment – Join a vibrant team where innovation and creativity are at the core of everything we do.
- Brand New Office – Work from a modern space with fantastic amenities, conveniently located close to the CBD.
- Comprehensive Training andamp; Support – We invest in your growth, providing full training and ongoing support to help you thrive in your career.
- Regular Salary Reviews – We recognize your hard work and ensure your salary reflects your progress and contributions.
- Hybrid Role – Enjoy the flexibility of working 3 days in-office and 2 days from home for a great work-life balance.
- Team Up-skilling Sessions – Regular sessions to ensure you’re always learning and staying ahead of industry trends.
TO BE CONSIDERED
Please apply by clicking online or emailing me directly at [email protected]
By applying for this role, you give express consent for us to process andamp; submit (subject to required skills) your application to our client, in conjunction with this vacancy only.
I look forward to hearing from you!
Client Services, Account Management, SEO, On-Page SEO, Technical SEO, Customer Success, Client Relationships, Client Communications